Refund Policy

Website: https://trackfunds.help

At TrackFunds, customer satisfaction is our top priority. We strive to ensure that every billing and payment-related service you receive from us meets your expectations. However, we understand that circumstances may arise that require a refund. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting them.

1. Eligibility for Refund

Refunds may be issued under the following circumstances:

  • Duplicate Payments: If you have made a payment more than once for the same service.
  • Incorrect Billing: If you were charged an incorrect amount due to technical or manual errors.
  • Unprocessed Services: If a service you paid for was not initiated or delivered within the promised timeframe.
  • Technical Failures: If a system error caused your transaction to fail after the amount was deducted.
  • Unauthorized Transactions: If a transaction occurred without your authorization, provided it’s reported within 7 business days.

2. Non-Refundable Services

The following conditions are not eligible for a refund:

  • Services that have already been fully processed or completed.
  • Delays caused by incorrect or incomplete information provided by the customer.
  • Change of mind after service initiation.
  • Failure to use our services after purchase.

3. Refund Request Procedure

To request a refund, please follow the steps below:

  1. Email Us: Send an email to support@trackfunds.help with the subject line “Refund Request”.
  2. Include the Following Details:
    • Your full name
    • Registered email ID
    • Transaction ID
    • Date of transaction
    • Reason for the refund request
  3. Review Period: Our team will review your request within 3–5 business days.
  4. Notification: You will be notified of the approval or rejection of your refund request via email.

4. Refund Processing Time

If your refund is approved:

  • The amount will be refunded to your original method of payment.
  • It may take 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Disputes & Chargebacks

Before initiating a chargeback or payment dispute, we strongly encourage you to contact us directly. We are committed to resolving your concerns promptly and fairly.